## What we collect
To supply and bill the services we collect your name, contact details, service address, the last
four digits of your identity document where verification is required, and records of your
subscription, invoices, payments and support interactions.
## What we do not collect
We do not store full payment card numbers, card verification values, or any raw payment
credentials. Card payments are handled by our payment provider, and we retain only a masked
descriptor such as the card scheme and last four digits, together with the provider's transaction
reference.
## How we use it
We use your data to provision and support your service, to invoice you, to notify you about your
account, and to understand where to extend our network next. Coverage enquiries are recorded so we
can prioritise construction and contact you when your area goes live.
## Analytics
We record aggregate product analytics such as page views, coverage checks and plan comparisons.
Visitor addresses are truncated to a network prefix before storage, so these records cannot be tied
back to an individual visitor.
## Security
Passwords are stored only as salted hashes. One-time codes are stored hashed and expire within
minutes. Access to customer records inside our organisation is controlled by role, and every
privileged action is written to an audit log.
## Retention
Account, billing and tax records are retained for as long as required by law. Coverage enquiries
and analytics records are retained for a limited period and then aggregated or deleted.
## Your choices
You can review and correct your profile from your portal, request a copy of your account data, and
opt out of marketing messages while continuing to receive essential service and billing
notifications.
## Legal disclosure
We may disclose account information where required or permitted by law, including in response to a
lawful order, and we cooperate with regulators and law-enforcement authorities to the extent
applicable law requires.
